Help
Refund & Return Policy
Please note that all purchases are final, and we’re unable to accept returns or offer refunds for change-of-mind decisions.
Please note that all purchases are final, and we’re unable to accept returns or offer refunds for change-of-mind decisions.
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Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at Contact@ivyco.shop with photos of the issue.
We will review the case and, if approved, provide a replacement at no cost.
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Order Changes & Cancellations
Orders can only be modified or canceled within 12 hours of placing the order. After this time, orders are processed and cannot be changed.
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Shipping Issues
We are not responsible for delays caused by shipping carriers. However, if your order does not arrive within a reasonable timeframe, please contact us and we will assist.
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Contact Us
Email: Contact@ivyco.shop
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at Contact@ivyco.shop with photos of the issue.
We will review the case and, if approved, provide a replacement at no cost.
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Order Changes & Cancellations
Orders can only be modified or canceled within 12 hours of placing the order. After this time, orders are processed and cannot be changed.
---
Shipping Issues
We are not responsible for delays caused by shipping carriers. However, if your order does not arrive within a reasonable timeframe, please contact us and we will assist.
---
Contact Us
Email: Contact@ivyco.shop